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Avoiding Fakes, Knock-offs & Unauthorized Factory Rejects

October 21st, 2009

Occasionally, you may come across items that look like koi products but, at closer inspection, are inferior “knock-offs” or unauthorized factory rejects.

These items may look like the real thing, but may feature cheaper materials and workmanship, may not fit properly, and may shrink or fade after a few washes.

To ensure the koi garments you purchase are genuine, we recommend that you buy koi products only from authorized koi retailers.

Many of koi’s designs are copyrighted and cannot be legally copied by other manufacturers. In addition, koi reserves all rights to its name, logos and phrases associated with us such as “koi by Kathy Peterson” and “The Home of Designer Scrubs.” These terms and phrases cannot legally be featured on unauthorized products or used in websites or in catalogs without written permission from koi. However, because of the popularity of our designers, competitors have been known to use these phrases to pass off counterfeits or factory rejects as genuine koi products.

If you suspect someone of selling fake, counterfeit or “knock-off” koi products or committing trademark violations, please report it to info@koihappiness.com.

How to Spot Fake koi Products or Knock-offs

October 21st, 2009

What can you do to ensure that the scrubs you purchase are genuine koi scrubs?

Here are a few tips:

1. Look for the koi label. We only manufacture our products under the koi label. We do not sell our products under private labels nor do we license our designs or name to other companies. If the garment looks like koi, but it carries a different label, it is not a koi product.

2. Only purchase from authorized koi retailers. The best way to be sure that the koi garments you purchase are genuine is to buy from an authorized koi retailer. If you are unsure of whether a retailer is an authorized koi retailer, email us at info@koihappiness.com with the company’s name and location. You can also find nearby authorized koi retailers by using the Store Locator on this site.

3. Buy koi products on eBay at your own risk. Authorized koi retailers do not sell on eBay or other online auction sites. We have seen unauthorized koi factory rejects, complete with koi packaging and hang tags, for sale on eBay, being sold as if they were new, first-quality goods. For example, a shipment of Zoe tops was rejected by koi for excessive shrinkage. Instead of being destroyed by the factory, some of these inferior goods have found their way to online auctions. To avoid disappointment, we recommend you purchase from authorized koi retailers.

4. If a deal sounds too good to be true, it probably is. It is rare that an authorized koi retailer will offer our products at a deep, deep discount. If you find “new” koi merchandise for sale at an unbelievably low price through a retail store, scrubs dealer, website, flea market or online auction, proceed with caution. Investigate whether the seller is an authorized koi retailer. Be safe, not sorry.

Beware of unauthorized Zoe tops

October 21st, 2009

Unauthorized, rejected Zoe tops are currently being sold by dealers and individuals who are NOT authorized koi retailers. This shipment of Zoe tops did not pass our quality control and was rejected by koi for excessive shrinkage. Unfortunately, many of these tops have illegally entered the marketplace through unauthorized channels.  These tops have koi labels, hang tags and polybags. But they are in no way authorized by koi and are inferior goods.

These unauthorized tops can be identified by the production number 1471, which is printed on a small paper label directly behind the satin care label on the lower left side seam of the top. If you come across Zoe tops at a suspiciously low price through sellers who are not authorized koi retailers, or being sold on Craigslist, eBay or other websites, beware that these may not be genuine koi products.

At koi, we are 100% committed to the quality of our products. If a shipment does not meet our rigorous standards for quality, workmanship, color or shrinkage, we reject it. To ensure the highest standards of quality, please purchase koi products only through authorized koi retailers.

koi Zoe top

Above: koi Zoe top

Examples of Unauthorized Knock-offs

September 19th, 2009

Many of koi’s designs are protected by U.S. and international copyright and trademark laws and cannot be legally copied by other companies or individuals.

Here are some examples:

 Monica top and knockoff

Above: koi Monica Grateful top on the left and an unauthorized “knock-off” version that was found at Mark’s Work Wearhouse on the right.

Closeup of Monica Fabric

Above: The fabric print used in the koi Monica Grateful top features the word “koi” as part of the pattern.

Closeup Monica knockoff fabric

Above: The fabric used in the “knock-off” version found at Mark’s Work Wearhouse has the letters “koc” instead of “koi” in the same typeface and identical place in the design pattern.

Kathryn Rosa and knockoff

Above: On left, the koi Kathryn Rosa top featured a rose design pattern created in-house at koi. On right, a “knock-off” version found at Mark’s Work Wearhouse under the Scrublovers brand name. This unauthorized version uses the same rose design pattern artwork featured on the original koi version.